Service & Warranty

 
Please select from the list below:
 
Service Request Form
Download, print and fill-out this form. Include it with your reel when requesting warranty or non-warranty service.
 
New Owner's Manuals Downloads
Click here find Owners Manuals for Daiwa reels, current and discontinued.

Power Assist Reel Owners Manuals

Important, this link contains important information regarding Battery Hookup, Inverse Counter use and advanced features like setting a Jigging-type retrieve or programming line diameter and length for maximum counter precision.
 
Parts Diagrams
Click here to find schematics of all Daiwa reels, current and discontinued.
 
US Authorized Warranty
Centers

Factory Warranty Service & Parts
Daiwa Corporation
11137 Warland Drive
Cypress, CA, 90630
562-375-6800
800-736-4653
 
Exclusive Dendoh Power Assist Reels
Warranty Service & Parts

Reel and Rod Services, Inc.
14645 SW 42nd St.
Miami, FL 33175
(305) 223-0811
http://fishingreelservices.com
 
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Canadian Authorized Warranty Centers
Click here
 
Frequently Asked Questions
Click the questions below to see the answers.
Q. Which number should I call for service in North America?
A. You may call 1-562-802-9589 for service. Customer Service is available 8AM to 4PM Pacific Time. Please also visit the following location on our website for a Daiwa Warranty or Service Center nearest you.
Q. How do I find a Daiwa Dealer?
A. You may call
1-562-802-9589 for a list of dealers in your area.
Q. Can I order product directly from Daiwa and how do I find the price?
A. Daiwa products are only sold by authorized dealers located throughout the United States and Canada. The local dealer will be happy to provide you with the price of each of our products.
Q. Where do I send my Daiwa rod and reel for repair and service?
A. You may send your reel to any of Daiwa’s Authorized Warranty Centers or to our North American Service Center. Please check the following link for the nearest Daiwa Service Center. You must send your rod directly to our North American Service Center: Daiwa Corporation North American Service Center 11137 Warland Drive Cypress, CA 90630 (562) 375-6800
Q. How do I file a warranty claim?
Daiwa will repair or replace without charge any Daiwa rod or reel which is defective in workmanship or materials within one year from the date of purchase by the consumer. Please retain your sales slip as proof of purchase date in the event warranty work becomes necessary. Please follow these instructions when returning rods or reels for warranty repair: Do not remove parts Enclose proof of purchase and a statement of warranty claim with nature of problem. Also, please list the model name and number of reel/rod and your return address. To protect against loss or damage in transit, your reel/rod should be carefully packaged and adequately insured. Please retain all shipping receipts.
Q. How long does it normally take for repair?
A. The average turnaround time for warranty and chargeable repair once payment is received is approximately 3-5 working days. It may vary depending on seasonal demand.
Q. How much does a non-warranty repair cost and how do I pay for it?
A. In order to provide the cost of repair we must examine the product. Please follow these instructions when returning rods or reels for repair: Do not remove parts State the nature of the problem. Also, please list the model name and number of reel/rod, and your return address. To protect against loss or damage in transit, your reel/rod should be carefully packaged and adequately insured. Please retain all shipping receipts. Once we examine your rod or reel we will forward an estimate to you.
Q. How do I order parts for my Daiwa reel?
A. You can order parts on line, by phone, or by mail. You may pay by credit card, check or money order, or COD.
Q. How can I get a part diagram or a Daiwa Product catalog?
Call, write or email Daiwa’s Customer Service Department, giving them your name and mailing address.
Q. Can you suggest a Daiwa product for my fishing need?
A.Daiwa products are sold by authorized dealers located throughout the United States and Canada. Due to the many different types of products Daiwa manufactures we recommend that you locate the dealer nearest to you. The local dealer will be happy to provide you with a recommendation.
Q. How and where do I order Daiwa accessories?
A. Call, write or email Daiwa’s Customer Service Department to request a free catalog with ordering information.
Q. How do I become a Daiwa Dealer?
Contact one of Daiwa Sales Representatives for information regarding Dealership requirements. For a complete listing of Sales Representatives, see the Rep List.
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Authorized Warranty Centers and Parts Distributors

U.S. Warranty Centers
 
Alabama
Grabow Outdoors
2980 Hawkins Lane
Fultondale, AL  35068
(205) 314-8997
http://www.grabowoutdoors.com

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Mark's Outdoor Sports
1400-B Montgomery Hwy.
Birmingham, AL  35216
205-822-2010
www.marksoutdoors.com

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California
Fisherman's Warehouse
9035 Folsom Blvd.
Sacramento, CA  95826
916-362-1200

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Sav-on Tackle
9917 Orr and Day Rd
Santa Fe Spring , CA  90670
562-864-2911

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Connecticut
Fisherman's World, Inc.
2 Fort Point Street
East Norwalk, CT  06855
203-866-1075

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J & B Tackle
25 Smith Ave.
Niantic, CT  06357
860-739-7419
www.jbtackle.com

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Florida
4 Reel Service Inc.
410 N. Dixie Hwy
Lantana, FL  33462
561-509-9055

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Dave’s Parts & Service
1500 U S Hwy 19
Holiday, FL  34691
(727) 942-8944

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Reel & Rod Services
14645 SW 42nd Street
Miami, FL  33175
(305) 223-0811

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Georgia
Broadway Bait & Tackle
1730 Broad St
Augusta, GA  30904
706-738-8848
broadwaybait&tackle.com

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Nutter Rod & Reel Svc.
3383 Hwy 411 NE
White, GA  30184
770-386-3978

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Hawaii
Tokunaga Store
26 Hoku Street
Hilo, HI  96720
808-935-6965

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Iowa
Glen's Reel and Rod Repair
2210 E. Nineth St.
Des Moines, IA  50316
515-262-2990

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Louisiana
Professional Sports Shop
920 Julia Street
New Orleans, LA  70113
504-522-3771

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Massachusetts
Bucko's Parts & Service
191 Stafford Road
Fall River, MA  02721
508-674-7900

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Missouri
Outdoor World Rod & Reel
2300 E. Turner Suite M
Springfield, MO  65803
417-873-5274

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Paul's Bait & Tackle
4421 Chippewa
St.Louis, MO  63116
314-773-6221

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New Jersey
Newark Sinker Company
101 Route 46
Pine Brook, NJ  07058
973-575-1995

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New York
Wantagh Causeway B & T
3031 Merrick Road
Wantagh, NY  11793
516-785-3223
www.causewaybaitandtackle.com

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Oregon
Ollie Damon
236 S.E. Grand Avenue
Portland, OR  97214
503-232-3193

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Pennsylvania
Tackle Unlimited Repair
2200 Route 51
Jefferson Hills, PA  15025
412-384-4500

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South Carolina
Haddrells Point Tackle & Supply
885 Ben Sawyer Blvd.
Mt. Pleasant, SC  29464
843-881-3644

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Texas
Cut Rate Sporting Goods
12800 Gulf Freeway
Houston, TX  77034
281-481-6838

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Roy's Bait & Tackle
7613 S Padre Island Drive
Corpus Christi, TX  78412
361-992-2960

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Southwestern Parts & Service
605 West Mockingbird
Dallas, TX  75247
214-630-8161

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Parts Distributors
 
Florida
Dave’s Parts & Service
1500 U S Hwy 19
Holiday, FL  34691
(727) 942-8944

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Canadian Warranty Centers
 
Alberta
The Reel Doctor
8822-51 Avenue
Edmonton, AB  T6E 5E8
780-431-0146

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British Columbia
Mike's Reel Repair
#108-31060 Peardonville Road
Abbotsford, BC   V2T 6K5
604-855-1119

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Manitoba
Jaycee's Rod & Reel Repair
RR1 Box 7 Site 115
Brandon, Manitoba  R7A 5Y1
(204) 725-3217

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Ontario
A Aikman Sporting Goods
3010 Novar Road
Mississauga, ON  L5B 1S4
905-277-3595

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Quebec
Les Maines Agiles, Ltee
206 Cure LaBelle Blvd , Ste-Rose
Laval, QC  H7L 3A1
450-625-6963

Google Map

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