Service & Warranty
A full selection of Service and Warranty services for our customers.
Daiwa Service Gets You Back on the Water
Daiwa has a fine team of service technicians waiting to service your reels.
A reel is like a car, it should be maintained once a year to keep it casting smooth and effortlessly. Why not send in your reels in the off season so you will be ready to fish in the spring.
Daiwa parts now has replacement parts such as 100mm baitcasting handles.
Our customer service department can help you find the part you need to help you enjoy a trouble free day on the water.
Frequently Asked Questions
A. You may call 1-562-802-9589 for service. Customer Service is available 8AM to 4PM Pacific Time. Please also visit the following location on our website for a Daiwa Warranty or Service Center nearest you.
A. You may call 1-562-802-9589 for a list of dealers in your area.
A. Daiwa products are only sold by authorized dealers located throughout the United States and Canada. The local dealer will be happy to provide you with the price of each of our products.
A. You may send your reel to any of Daiwa’s Authorized Warranty Centers or to our North American Service Center. Please check the following link for the nearest Daiwa Service Center. You must send your rod directly to our North American Service Center: Daiwa Corporation North American Service Center 11137 Warland Drive Cypress, CA 90630 (562) 375-6800
A. Daiwa will repair or replace without charge any Daiwa rod or reel which is defective in workmanship or materials within one year from the date of purchase by the consumer. Please retain your sales slip as proof of purchase date in the event warranty work becomes necessary. Please follow these instructions when returning rods or reels for warranty repair: Do not remove parts Enclose proof of purchase and a statement of warranty claim with nature of problem. Also, please list the model name and number of reel/rod and your return address. To protect against loss or damage in transit, your reel/rod should be carefully packaged and adequately insured. Please retain all shipping receipts.
A. The average turnaround time for warranty and chargeable repair once payment is received is approximately 3-5 working days. It may vary depending on seasonal demand.
A. In order to provide the cost of repair we must examine the product. Please follow these instructions when returning rods or reels for repair: Do not remove parts State the nature of the problem. Also, please list the model name and number of reel/rod, and your return address. To protect against loss or damage in transit, your reel/rod should be carefully packaged and adequately insured. Please retain all shipping receipts. Once we examine your rod or reel we will forward an estimate to you.
A. You can order parts on line, by phone, or by mail. You may pay by credit card, check or money order, or COD.
A. Call, write or email Daiwa’s Customer Service Department, giving them your name and mailing address.
A. Daiwa products are sold by authorized dealers located throughout the United States and Canada. Due to the many different types of products Daiwa manufactures we recommend that you locate the dealer nearest to you. The local dealer will be happy to provide you with a recommendation.
A. Call, write or email Daiwa’s Customer Service Department to request a free catalog with ordering information.
A. Contact one of Daiwa Sales Representatives for information regarding Dealership requirements. For a complete listing of Sales Representatives, see the Rep List.
US Authorized Warranty Centers
Factory Warranty Service & Parts
11137 Warland Drive
Cypress, CA, 90630
Exclusive Dendoh Power Assist Reels Warranty Service & Parts
The Reel Seat Inc.
608 Green Ave
Brielle, NJ 08730
Cut Rate Sporting Goods
12800 Gulf Freeway
Houston, TX 77034
Dave’s Parts & Service
1500 U S Hwy 19
Holiday, FL 34691
NORTH AMERICAN WARRANTY SERVICE AND PARTS
US and Canadian Warranty Service and Parts
Service Request PDF Auto Form
Download this auto-fill form or print and fill-out with dark ink. Include it with your reel when requesting warranty or non-warranty service.
To ship to Daiwa, we suggest our convenient UPS Print Shipper form download
Part's Diagram PDF's
Click here to find schematics of all Daiwa reels, current and discontinued.
Power Assist Reel Owners Manuals
Important, this link contains important information regarding Battery Hookup, Inverse Counter use and advanced features like setting a Jigging-type retrieve or programming line diameter and length for maximum counter precision.
Daiwa Dealer Locator
Daiwa’s Dealer Locator includes all US and Canadian Dealers